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Solution
Pre-dispute intelligence, friendly fraud detection, and automated representment to protect every transaction.
From £0.10 per check.
Chargebacks cost merchants 2–3× the original transaction value when you factor in fees, lost goods, and operational overhead. TrustVerify's chargeback prevention module combines pre-transaction fraud scoring with post-dispute representment automation to stop friendly fraud before it starts.
The module integrates with your payment processor to score transactions in real time, flag high-risk orders before fulfilment, and automatically compile evidence packages for disputed transactions.
Friendly fraud (also called chargeback fraud) is when a legitimate customer makes a purchase and then disputes the charge with their bank, claiming non-delivery or unauthorised use — despite receiving the goods or services. It accounts for up to 70% of all chargebacks.
Yes. When a chargeback is filed, our system automatically compiles an evidence package — including transaction data, IP logs, device fingerprint, delivery confirmation, and behavioural signals — and submits it to your payment processor within the response window.